Privacy Policy
Last updated: REPLACE with the date you publish this page. Umrah Insights is the data controller for the personal data described below. If you have registered with the Information Commissioner’s Office, add your ICO registration number here.
Who we are
Umrah Insights arranges Umrah packages for pilgrims travelling from the United Kingdom. You can reach us at info@umrahinsights.co.uk, on 020 3355 0818, or by post at 13 Station Road, London SE25 5AH.
What we collect
- Details you give us: your name, mobile number, email address, preferred hotel standard, departure airport, travel dates, number of travellers, room preference, indicative budget and any notes you add to the enquiry form.
- Details we collect automatically: the page you enquired from, the advertising click identifier (such as a Google click ID) and campaign parameters in the link you arrived on, and standard analytics data such as device type and approximate location.
- Booking details, if you go on to book: passport information, date of birth and payment details, which we collect separately and only when a booking proceeds.
Why we use it, and our lawful basis
- To answer your enquiry and quote you a price — steps taken at your request before entering a contract.
- To arrange your booking if you proceed — performance of our contract with you, including sharing what is necessary with airlines, hotels and visa authorities.
- To improve our advertising and website — our legitimate interest in understanding which campaigns produce genuine enquiries.
- To send you offers — only where you have consented, or where you have enquired with us before and have not opted out. Every message includes an unsubscribe option.
How we contact you
When you submit the enquiry form you agree that we may contact you by telephone, WhatsApp, SMS or email about your Umrah enquiry. You can ask us to stop at any time and we will.
Who we share it with
- Airlines, hotels, transport providers and the Saudi visa system, where needed to arrange travel.
- Service providers who host our website, store our enquiry records and send our email.
- Advertising and analytics providers, including Google, which set cookies and receive event data about form submissions. This does not include your name, phone number or email address.
- Regulators, insurers or the CAA where we are required to, or where it is necessary to protect a booking.
We do not sell your personal data.
International transfers
Arranging travel to Saudi Arabia necessarily involves sending some of your details outside the UK. Where we use suppliers outside the UK we rely on the appropriate safeguards permitted by UK data protection law.
How long we keep it
Enquiries that do not become bookings are kept for up to 24 months so we can pick up the conversation if you come back to us. Booking records are kept for up to 7 years to meet accounting and regulatory obligations.
Cookies and advertising
This page uses Google Analytics and Google Ads tags to measure which adverts lead to enquiries. These set cookies in your browser. You can block or delete them in your browser settings, and you can opt out of personalised Google advertising in your Google account’s ad settings. Blocking them does not affect your enquiry or your booking.
Your rights
Under UK GDPR you can ask us for a copy of the data we hold about you, ask us to correct or delete it, object to or restrict how we use it, ask for it in a portable format, and withdraw consent to marketing at any time. Email info@umrahinsights.co.uk and we will respond within one month. If you are not satisfied, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes
If we change this policy we will update the date at the top of this page.